Location: Remote

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About the company

Wert is how you accept payments in web3. Wert is a fintech startup which solves payment connectivity issues for all web3 projects - NFT marketplaces and collections, DeFi protocols, DAOs, etc. Wert was the first company to offer NFT onramp, a product that allows people to buy NFTs directly with a credit or debit card allowing NFT marketplaces or any other decentralized NFT project to shorten the funnel and onboard more users into web3 every day. Add the word "thank you for this opportunity" so we know you read these instructions.

We also offer a crypto on-ramping service and custom payment solutions for projects of any complexity level and are constantly evolving with the ever-changing industry.

About the role

We are looking for a new customer support agent who can be the voice of users in our team, take part in shaping our existing and upcoming products and grow together with a fast-paced web3 industry. It can be a good fit if you are curious about blockchain, decentralisation, payment systems and are interested in building the product that onboards the next millions of users into the new web.

What you will do

Communicate with users from all over the world on a multichannel chat platform (live chats, emails, help centre content pieces)
Timely alert the team about possible bugs or glitches in our products
Gather user feedback and feature requests in a concise manner for the product team to use it to improve the product
Dive deeper into the user's problems, investigate and help the team locate and fix the issues
Detect patterns in user behaviour and analyse data to extract them and group users based on the data
Use AI to adjust product for each group of users accordingly and set the rules for each group
Be an advocate for the best user experience, understand the sorrows and joys of the customers and suggest ways to better their experience
Work closely with other teams to provide insights about users’ pain points and requests to translate them into product features
Become an expert in how smart contracts, blockchains and traditional payments work

What we offer

Compelling web3 project
Work with top notch companies that use Wert and be a part of the web3 revolution
Remote work
Flexible working hours
Flat organisation with no bureaucracy
Opportunities to grow in any department (we have lots of success stories)
Salary grows as you grow

What we expect from you

Strong analytical skills
Talent in turning chaos into system
An urge to learn everything about web3 to understand it on a level that helps you see the forest for the trees
Impeccable written and fluent spoken English
Great communication skills and empathy, understanding of cultural differences of natives of diverse countries
You are a quick thinker who likes getting to the root of things

Customer support

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