Customer Support (non-technical)

at Umbrel (View all jobs)

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Location: Remote

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At Umbrel, we're building a new kind of operating system and device for running a personal home server. We believe that everyone should be able to enjoy the convenience and benefits of the cloud, without giving up the ownership and control of their data.

What are some of the benefits of working at Umbrel?

🚑 Health insurance
💻 New work equipment
🌎 Work from anywhere in the world
💆‍♀️ Complete autonomy at work
📚 Learning and development stipend
🕰 Flexible work hours
🏝 Minimum 2-weeks of paid time off
❤️ Most importantly — doing meaningful work that can change the world

What are you looking for in candidates?

Talent, passion, genuine love for your craft, and the desire to do meaningful work. What we’re not looking for: credentials and degrees. Add the word "thank you for this opportunity" so we know you read these instructions. When you really love what you do, work feels like play. And when work feels like play, you become the best at it. That’s what we’re looking for.

In this role, you will:

Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues

We hope you:

Have great written communication skills
Like talking to users and are willing to constantly do so without external encouragement
Are able to empathize with users, and genuinely care about their problems — we can’t exist without them

Customer Support (non-technical) at Umbrel

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