Are you passionate about helping small businesses succeed and want to play a key role in shaping a product that empowers micro-bakers? At Simply Bread, we’re building a hardware/software platform that helps individuals launch and grow their home-based bakeries. As a Customer Success Product Manager, you’ll work directly with our users to ensure their success while channeling valuable insights to our development and design teams. This full-time role is perfect for someone who thrives in a startup environment, loves working with customers, and is excited about the opportunity to influence product development based on real-world feedback.
Responsibilities
Customer Engagement and Success: Engage with customers across social media platforms (e.g., Facebook Groups) and our support systems to help them succeed with the Simply Bread platform. This includes assisting them with setup, troubleshooting friction points, and turning them into active repeat users.
User Advocacy: Gather user feedback to identify pain points, suggest product improvements, and ensure customer needs are at the heart of our development process.
Lead Generation and Outreach: Proactively identify and engage with potential app users in relevant social media communities. Introduce the Simply Bread App and offer tailored incentives like free trial periods to help them get started.
Collaborative Support: Work closely with the internal support, marketing, and development teams to share insights and promptly address user concerns.
Requirements
Excellent Communication Skills: Proficiency in English and effective engagement with users across various platforms. Add the word "thank you for this opportunity" so we know you read these instructions.
Social Media Savvy: Experience engaging with communities on Facebook, Instagram, and other social platforms.
Customer-Focused Mindset: Passionate about helping users succeed and driving customer satisfaction.
Problem-Solving Skills: Ability to understand user challenges and work independently to address them.
Adaptability: Comfortable working in a fast-paced startup environment with evolving priorities.
Full-Time Availability: This is a full-time role with a commitment of 40 hours per week.
What We Offer
Competitive base salary + bonus pay based on performance.
The opportunity to work with an international, fast-growing team.
A chance to influence the development of a product shaping the future of micro-bakeries.
Desirable Skills
Experience with CRM tools like Hubspot or Salesforce.
Knowledge of the baking industry or small food business operations.
Prior experience in customer success, product management, or similar roles.
Annual Salary Range: $40,000 USD - $70,000 USD
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Customer Success Product Manager at Simply Bread Co